the pencil. part 2.

Here’s a little of how my day went: Refrigerator guy came again. 4th time. 3rd guy. There’s still a pencil in my fridge. It works less than when he arrived. He was here for more than 2 hours. A part is coming “soon” and a tech is coming Wednesday. I am about to go ape shit on my home warranty “partners” & Sears as Wednesday will be 1 month without a refrigerator in my kitchen.

Hannah came into our room at 1am last night with a raging fever and a raging headache. Neither of us got much sleep. Then it was morning. She went to the doctor, was diagnosed with a virus and prescribed ibuprofen and gatorade. She starting sleeping about 1pm and slept till 730. She got up and had some gatorade.

Red gatorade that she just vomited all over our off white/beige/not appropriate for vomiting children colored carpet. A call to Stanley Steamer is in my future. Thank god cause I was getting bored with nothing to do. The 5 extras cans of Spot Shot I just ran out for at Kroger aren’t doing the trick.

Oh and today is Mike’s birthday. He’s still on crutches. He’s not happy. I’m not happy. “Happy Birthday Mike!”

I’ll try not to run away tonight.

With my new iphone 4S, delivered by Mr UPS around 9 am this morning. The phone that was nice to me and activated and synched just like it should. My synched up twitter account is telling me not everyone was as lucky as me today. I wonder if they have cold food in their refrigerators? Or sparkly pencils for backup?

3 thoughts on “the pencil. part 2.

  1. To ottmama,

    I came across your blog and wanted to reach out and apologize for the fact that you are still without a working refrigerator. I know how important it is to have a working refrigerator and I want to make sure that Sears is doing its part to make sure everything that can be done is being done for you. My name is James and I’m part of the Sears Cares Escalations team and we value you as a customer. We’d like to discuss this issue with you further to ensure that you receive quality assistance and that your refrigerator is repaired soon. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the refrigerator is listed under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your blog name (ottmama) for reference to your issue, and we do look forward to talking to you soon.

    Thank you,
    James H.
    Social Media Moderator
    Sears Social Media Support

    1. James – I have reached out to your office via email. A 5th visit by your techs to replace a board that was already replaced on the 2nd visit seems, well, $%#$#@@$#$!

      But I appreciate you reaching out for detail on the issue. I look forward to a permanently working fridge by Wednesday! You get it right, I will be sure to tell the world you fixed it. You don’t, well I hold grudges and will keep talking about it.

      Thanks!

      1. Hey James – your 800# recording just called me at dinner time and asked I call them back at same number. That’s helpful!! I did and woman told me no part, no tech coming tomorrow. Emergency order = 24-48 hours but it’s not here yet. She also told me when the part comes I can call the 800# back & schedule an appt. GREAT customer service SEARS!! Oh & the phone call that was gonna come from your Sears Cares dept to make this all better, still waiting.

        Pretty sure there’s not much you can do now as you’ve created one pissed off customer!! And I will tell everyone I can….

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